City of Independence, Missouri

Login: Please enter your six digit Access Code and your PIN. Your Access Code can be found at the top of your City of Independence Utility bill. If you have any difficulty logging in, please contact an account representative at (816) 325-7930 between 8:00 a.m. and 5:00 p.m., Monday through Friday.

Login Help
How Do I Register? Forgot Your PIN? What Is My Access Code?

Access Code

Remember, if you have multiple accounts with different Account
Numbers, you will need to log in to each account individually.

Telephone Scam Operating in Independence

Independence residents should be aware that there is a possible credit card scam taking place in the city. Independence Water Director Dan Montgomery has issued a warning that residents are receiving telephone calls from a person saying they work for Indpendence Power & Light.

View the full press release

About Your Privacy
To protect your privacy, the City of Independence has incorporated industry-standard secure server software (Secure Socket Layers) into sensitive sections of the web site. We encrypt all of your personal information - credit card number, name, and address. Customers must have an SSL (Secure Socket Layer) 128-bit enabled browser such as Internet Explorer 4.0 or Netscape 4.7 or later to view thier account. You'll know the information is protected if a closed-lock symbol pops into view in the lower right-hand or left-hand corner of your screen. This ensures you are in a secure environment.

About Online Security
All of the customer data is kept secure and confidential and is protected against unauthorized access - that's why we require each customer to enter his or her access number and Personal Identification Number (PIN) in order to gain access to account information.

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