City of Independence, Missouri - Frequently Asked Questions

Customer Service

Our Electric System

Customer Programs

Kids / Educational

About IPLFrequently Asked Questions

Expand Is there anything I can do to avoid power outages?<br /><br />

Is there anything I can do to avoid power outages?

Expand What is the most common cause of power outages?<br /><br />

What is the most common cause of power outages?

Expand Does Power & Light know when my power goes out, or do I always need to call to report an outage?<br /><br />

Does Power & Light know when my power goes out, or do I always need to call to report an outage?

Expand Who do I call if a streetlight is out?<br /><br />

Who do I call if a streetlight is out?

Expand When will IPL trim my trees?<br /><br />

When will IPL trim my trees?

Expand How can I reduce my electric bill?<br /><br />

How can I reduce my electric bill?

Expand Who do I call if I have a question about my utility bill?<br /><br />

Who do I call if I have a question about my utility bill?

Expand Are there different electric rates for different types of service? How do I know if I am being billed at the right rate?<br /><br />

Are there different electric rates for different types of service? How do I know if I am being billed at the right rate?

Expand Why do I sometimes have an estimated electric bill?<br /><br />

Why do I sometimes have an estimated electric bill?

Expand How can I get a rebate on new electric equipment?<br /><br />

How can I get a rebate on new electric equipment?

Expand What is a heat pump?<br /><br />

What is a heat pump?

Expand How do I arrange to have buried lines marked before I dig?<br /><br />

How do I arrange to have buried lines marked before I dig?

Expand How do I find out about city electric codes and requirements for building and remodeling projects?<br /><br />

How do I find out about city electric codes and requirements for building and remodeling projects?

Expand Will IPL recommend an electrician?<br /><br />

Will IPL recommend an electrician?

Expand Do I need to contact IPL before I hook up a generator?<br /><br />

Do I need to contact IPL before I hook up a generator?

Expand How can I find out more about electrical safety?<br /><br />

How can I find out more about electrical safety?

Expand How can I have the overhead power lines near my house buried?<br /><br />

How can I have the overhead power lines near my house buried?