Power Outages IPL Automated Trouble Call Answering Service

Although IPL would prefer to always give customers the opportunity to talk to a "real person", widespread outages sometimes make that impossible. In the case of outages affecting large numbers of customers, Independence Power & Light initiates an automated "high volume" phone system. This system allows IPL to take all incoming outage calls without putting customers on hold.

By reporting an outage through the automated system, you can quickly give IPL the information that helps us to find the cause of the outage and correct it quickly and safely.

To Report an Outage Call 325-7550

If you get our automated system, please stay on the line and follow the instructions for reporting the outage. It only takes a moment and is very easy to use.

This is what you will hear.

Welcome to Independence Power & Light's automated trouble call answering service. Your call is important to us. To speed up service restoration, please follow the instructions carefully. If you are experiencing a life threatening emergency, hang up now and call 911. If you are calling from a touch tone phone, please press one now. If you are not calling from a touch tone phone, please remain on the line to enter our voice recognition system. Welcome to Independence Power & Light's voice response system. When you are asked a question, please speak naturally without pausing and respond after the tone. So that we can best serve you please say the seven digit phone number for the location of the problem after the tone. The phone number you have entered is (system will state number). If this is correct say one at the tone. If this is not correct say two. Thank you for calling to report your power outage. If necessary, a customer service representative may call you at a later time to obtain additional information. Remember treat all downed wires as if they are dangerous. Thank you for calling Independence Power & Light

IPL uses a computer system to track and locate outages, by using the phone number reported as the location of the outage. In order to identify the address for the location of your outage, we must have the phone number for the location, and it must match to the phone number listed in our customer billing information system for that address.

If your phone number has changed, please take a moment to call customer service at 325-7930 and verify that we have your correct phone number for your electric service address.

Thank you for helping us to serve you better!