Complaints

Where to File Various Complaints

Water Problems in Independence Mo.
If you are moving in or out, or if you have a billing inquiry, call or visit the Utilities Customer Service Center at 11610 E. Truman Road (Truman & Forest) 325-7930.

For emergency service, to report a water leak in the street, or to report any kind of problem with the city's water service during business hours, call water maintenance at 325-7658. After hours call 325-7640.

If you have problems with sanitary sewer lines during business hours call Sewer Maintenance at 325-7727. For emergencies, after hours, contact the Police Department at 325-7300.

Trash Pickup Complaints
To register a complaint about trash pickup in Independence, Mo., contact the License Division at 325-7078, or visit the office at City Hall. Trash haulers are not allowed to make collections prior to 6:00 a.m.

Problems with Signs, Signals and Street Lights
Signs
Public Works Department,
Traffic Signs
325-7639

The traffic signs division of the Public Works Department replaces and repairs signs such as stop, yield, speed limit, warning, parking regulation, and street name signs. Essential signs are handled as emergencies and are usually replaced within 24 hours. These include stop, yield, do not enter, one way, detour, and school crossings.

Signals
Power Light Department
Trouble Reporting Line
325-7550 (24 hr. line)

The Power & Light Department repairs most traffic signals on city streets. Some traffic signals at intersections of state highways and city streets are the responsibility of the Missouri Highway & Transportation Department, phone 889-3350.

Street Lights
Power &Light Department
Hotline
(816) 325-7535

To report any street light outage or damage to the Power & Light Trouble Reporting line at 325-7550.

Power Outage
Power & Light Department
Trouble Reporting Line
325-7550 (24 hr. line)

To report a power outage in your home, contact the Power & Light trouble reporting line.

You can help the maintenance process by giving the nearest street address of the light and a description of the problem such as: lights out, cycling on and off, remaining on during daylight hours or other physical damage. Be certain to mention conditions where wires are down or exposed. Always stay clear of broken poles or tree limbs in contact with electrical systems.

Potholes
Public Works Department, Street Maintenance
Pothole Hotline
325-7624

Snow Removal
Public Works Department, Street Maintenance
Dispatcher
325-7627

Clogged Storm Sewer
Water Pollution Control, Sewer Maintenance
325-7727

Traffic Regulation and Safety
Police Department, Traffic Unit
325-7290

Abandoned Vehicles
Police Department, Information Desk
325-7300

Sidewalk Problems
To report a dangerous sidewalk, call 325-7781. The city's Public Works Department will verify the hazard, and if the sidewalk is dangerous, the property owner will be required to repair it.

Complaints About the Police

Central Police Building
223 N. Memorial Drive
Independence, Mo. 64050

To speak with an officers supervisor:
Shift Commander's Office
(816) 325-7280

To make a formal complaint:
Professional Standards Office
Lt. Gordon Brown (816) 325-7820

Examples of the types of complaints include discourteous conduct by an officer, unnecessary or excessive use of force, harassment, and problems with police service.